RETURNS: We accept all returns within 1 week of you receiving your item. (Earrings and water bottles are non returnable due to Hygienic reasons).
We offer 2 options if you would like to return an item.
1. Full In-store credit minus shipping.
2. Refund to your chosen payment Method (Credit Card, Paypal, etc) minus shipping and a 20% restocking fee. (This covers our time, materials, shipping costs we subsidize to offer you lower shipping rates)
The return sender is responsible for return shipping costs as well as any customs duty or fees we are charged to receive the item that has been returned. These fees if charged to Earth Family Crystals will be deducted (using any and all applicable exchange rates) from the final value of the In-store Credit or Refund total.
When the returned item has been received in its original undamaged state the In-store credit will be applied and be available for use immediately. If a refund has be been specified as the preferred method for the return it will be applied and available in 5-10 business days.
Shipping is Provided by your local Postal services (Canada: via Canada Post, USA: Via USPS, International: Local Postal company)
~Shipping within Canada can take 3-6 business day's to receive your parcel.(Everything's insured up to 100$ & Tracking provided free of charge)
~Shipping to USA can take 5-10 business day's to receive your parcel. (Insurance & tracking provided on packages when selected at check out).
~Shipping Anywhere else can take 10-25 business day's. (Insurance & tracking provided on packages when selected at check out).
~Shipping for water bottles is 10 - 25 business days due to production time
LOST & DAMAGED ITEMS POLICY:
We offer standard shipping services that do not include insurance & tracking outside of Canada Unless selected during check out. Once your parcel is shipped we are not liable for lost or damaged items if Insurance & tracking is not chosen when checking out.