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Shipping & Returns

Our Commitment to You

At Earth Family Crystals, we are dedicated to providing you with ethically sourced, high-vibrational crystals that resonate with your spiritual journey. Each piece is hand-selected with care and intention, ensuring that you receive treasures that support your path.

📦 Shipping Details

  • Processing Time: Orders are typically processed within 2-4 business days.
  • Shipping Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout.
  • International Shipping: We ship worldwide. Please note that international customers are responsible for any customs and import taxes that may apply.

🔄 Returns & Exchanges

We want you to be completely satisfied with your purchase. If you are not, we offer the following options:

  • Return Window: Items may be returned within 7 days of delivery.
  • Condition: Returned items must be in their original condition and packaging.
  • Process: To initiate a return, please contact us at support@earthfamilycrystals.com with your order number and reason for return.
  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
    • Option 1: Store Credit = 100% full credit
    • Option 2: Refund to credit = less a 20% restocking fee (This covers our time, materials, & shipping costs we subsidize to offer you lower shipping rates)
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.

 

🛠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@earthfamilycrystals.com with your order number and a photo of the item. We will work with you to resolve the issue promptly.

🌍 Sustainable Practices

We are committed to sustainability and use eco-friendly packaging materials whenever possible. Our goal is to minimize our environmental impact while delivering your crystals safely.

📬 Contact Us

For any questions or concerns regarding your order, please reach out to us at support@earthfamilycrystals.com. We aim to respond within 24-48 hours.