Shipping & Returns
Our Commitment to You
At Earth Family Crystals, we are dedicated to providing you with ethically sourced, high-vibrational crystals that resonate with your spiritual journey. Each piece is hand-selected with care and intention, ensuring that you receive treasures that support your path.
Shipping Details
- Processing Time: Orders are typically processed within 2-4 business days.
- Shipping Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout.
- International Shipping: We ship worldwide. Please note that international customers are responsible for any customs and import taxes that may apply.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not, we offer the following options:
- Return Window: Items may be returned within 7 days of delivery.
- Condition: Returned items must be in their original condition and packaging.
-
Process: To initiate a return, please contact us at support@earthfamilycrystals.
com with your order number and reason for return. - Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
- Option 1: Store Credit = 100% full credit
- Option 2: Refund to credit = less a 20% restocking fee (This covers our time, materials, & shipping costs we subsidize to offer you lower shipping rates)
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@earthfamilycrystals.
Sustainable Practices
We are committed to sustainability and use eco-friendly packaging materials whenever possible. Our goal is to minimize our environmental impact while delivering your crystals safely.
Contact Us
For any questions or concerns regarding your order, please reach out to us at support@earthfamilycrystals.